Townsville
Help & Support
Need a hand with Townsville? Email support@greenfieldlabs.llc and tell us your Player ID, your device model, your iOS version and what happened. The answers below cover the most common questions.
What should I put in my email?
Open Settings (the gear button on the main screen). Near the bottom of the Account section, next to the app version, is your Player ID with a copy icon: tap it to copy your full Player ID, then paste it into your email. Please also tell us your device model (for example iPhone 15 or iPad Air), your iOS version (iOS Settings > General > About) and what happened, with a screenshot if you can.
I bought something and didn't get it
Make sure you're connected to the internet, then close and reopen Townsville. Every time it starts, it asks the App Store for purchases that weren't finished and delivers them. You can also tap Restore Purchases in Settings or at the bottom of the Store. If a purchase needs approval with Ask to Buy, it arrives once it's approved. Still missing? Email us with your Player ID and the date of the purchase.
Why doesn't Restore Purchases bring back my cash or coins?
Everything Townsville sells (cash and coin packs, the Starter Pack, the Builder Bundle and Season Pass Premium) is added to your town when you buy it. It lives in your town, not in your Apple Account, so Restore Purchases can't add it again. To keep it safe and take it to a new device, turn on iCloud Save (see below).
Can I get a refund?
Purchases are processed by Apple, so refunds are handled by Apple. Request one at reportaproblem.apple.com.
Moving to a new iPhone or iPad
On your current device, open Settings, turn on iCloud Save and wait until the line under the switch says your town is saved in iCloud. On the new device, sign in to iCloud with the same Apple Account, install Townsville and open it. It finds your town and shows Welcome back, Mayor!: tap Continue with your town's name to keep playing. iCloud Save is then on for that device too, so both devices share the same town.
If both devices have made progress, the game asks you to Choose your town: Load iCloud town, Keep this one or Decide later. Keep this one replaces the iCloud town on all your devices, so the game asks you to confirm it. If Settings says your iCloud town was saved by a newer version of Townsville, update the app from the App Store.
I lost my town
Your town is saved on your device and, if iCloud Save was on, in your iCloud account. We don't keep a copy, so we can't restore a town for you.
If iCloud Save was on, open Townsville on a device signed in to iCloud with the same Apple Account and tap Continue when it offers your town. If you already started a new town instead, turn on iCloud Save in Settings: the game then asks which town to keep, and choosing your iCloud town brings it back. Don't choose Keep this one, which would replace your iCloud town with the new one.
If iCloud Save was off, your town was only on that device. Restoring the device from an iCloud Backup or computer backup made while Townsville was installed brings it back. Deleting the game deletes the town from the device.
Reminders and notifications
Townsville can remind you when crops, goods, animals, construction, the train or Town Hall taxes are ready, when a new day starts and, once you have a Mine, when your pickaxes are restocked. Reminders are created on your device when you leave the game, similar ones are grouped together, and none arrive between 10 pm and 8 am. The game asks whether you'd like them after you reach level 3.
To stop them, turn off Reminders in Settings; this also cancels any that are already scheduled. You can also manage them in iOS Settings > Notifications > Townsville. If the Reminders switch won't stay on, allow notifications for Townsville in iOS Settings.
Going away for a while? Turn on Holiday mode in Settings (under Reminders) to pause all reminders: any that are already scheduled are cancelled, your town keeps going and your login calendar waits. Turn it off in Settings, or tap Turn off on the welcome-back screen when you return, to get them back.
Ads and tracking
Townsville has no banner ads and no ads that interrupt your game. The only ads are reward videos you choose to watch: tap a purple button with a play icon, such as Watch on the Free chest in the Store, to get a bonus like a faster timer, a new helicopter order, double taxes, a free chest or an early train. Each bonus can be used a few times a day. Watch the whole video to get the reward. If no video is available, try again in a moment.
Townsville asks Apple's tracking question once, after the tutorial, and reward videos appear once you've answered. Your answer decides whether ads can be personalized. You can change it at any time in iOS Settings > Privacy & Security > Tracking. TestFlight versions show test ads. See our privacy policy for details.