Sandscapes
Help & Support
Need a hand with Sandscapes? Email support@greenfieldlabs.llc and tell us your device model, iOS version and what happened. The answers below cover the most common questions.
How do I play?
Tap a jar to pick it up, then tap another jar to pour. The top layer of sand pours across, as much as fits. Sand can only land on its own color or in an empty jar. The level is solved when every jar holds a single color. Tap the lifted jar again to put it back. If you tap ahead while sand is still pouring, the pour speeds up.
I'm stuck on a level
Every level can be solved. Undo takes back your last pour (five are free on every level; the badge shows them in teal). Hint lights up the next good pour: the jar to pick up in gold, the jar to pour into in teal. Jar adds one empty jar for that level, and it stays with the level until you solve it. Restart is always free. When the game can tell that a position can no longer be solved, the Undo and Jar buttons pulse.
Mystery sand and corked jars
From level 12 some layers are hidden behind question marks. Pour away the sand above them and they show their color. From level 22 some jars are corked: a corked jar stays shut until you fill another jar with the color shown on its cork.
Stars, sandscapes and the Daily Challenge
You earn up to three stars per level by solving it in few moves; the counter at the top shows how many moves you have left for your current stars. Stars are the sand that fills the sandscape on the home screen, and finished sandscapes are kept in the Gallery. After a win you can tap Replay to try for more stars. The Daily Challenge opens when you reach level 10 and brings one new puzzle each day.
I can't tell some colors apart
Open Settings (the gear on the home screen) and turn on Color symbols. Every color then also has its own shape, drawn in the sand and on the corks.
I bought something and didn't get it
Open Settings or the Shop and tap Restore Purchases. This restores permanent items: No Ads and Sand Master (its No Ads part; the coins and boosters of Sand Master are a one-time bonus). Coins, boosters and the Starter Jar are delivered when the purchase completes; if one didn't arrive, close and reopen the game while connected to the internet, then contact us if it's still missing.
Can I get a refund?
Purchases are processed by Apple, so refunds are handled by Apple. Request one at reportaproblem.apple.com.
Where is my progress saved?
Your progress is saved on your device. Deleting the game deletes it, and we can't recover it. Permanent purchases can always be restored with Restore Purchases. A level that you leave before solving it starts over the next time, but an extra jar you used on it is kept.
Ads
This version of Sandscapes shows placeholder ads only, labelled as mock or test ads: they're generated on your device and don't contact any ad network or track you. Buying No Ads turns off the banner and the ads between levels; videos you choose to watch for rewards stay available. See our privacy policy for details.