Neon Swarm
Help & Support
Need a hand with Neon Swarm? Email support@greenfieldlabs.llc and tell us your device model, iOS version and what happened. The answers below cover the most common questions.
How do I play?
Drag anywhere on the screen to steer your ship; your weapons fire on their own. Destroyed enemies drop XP shards. Collect them to level up, then pick one of three upgrades. Max out a weapon and own its paired passive to evolve it into a much stronger form. Survive until 5:00 and defeat the chapter boss to clear the chapter. Between runs, spend coins on Talents and unlock new Ships to get stronger.
I bought something and didn't get it
Open Settings (the gear on the home screen) or the Shop and tap Restore Purchases. This restores permanent items such as Remove Ads, the Starter Pack and the Phoenix ship. Gem packs and bundles are delivered when the purchase completes; if one didn't arrive, close and reopen the game while connected to the internet, then contact us if it's still missing.
Can I get a refund?
Purchases are processed by Apple, so refunds are handled by Apple. Request one at reportaproblem.apple.com.
Where is my progress saved?
Your progress is saved on your device. Deleting the game deletes it, and we can't recover it. Permanent purchases can always be restored with Restore Purchases. If you leave the game during a run, the run pauses; if iOS closes the game in the background, that run ends.
Ads
This version of Neon Swarm shows placeholder test ads only: they're generated on your device and don't contact any ad network or track you. Buying Remove Ads turns off banner and between-game ads; videos you choose to watch for rewards stay available. See our privacy policy for details.
Notifications
Neon Swarm can remind you when your energy is full or your daily reward is ready. You can turn reminders on or off in the game's Settings or in iOS Settings > Notifications > Neon Swarm.