Galaxy Jar

Help & Support

We usually reply within two business days.

Need a hand with Galaxy Jar? Email support@greenfieldlabs.llc and tell us your device model, iOS version and what happened. The answers below cover the most common questions.

How do I play?

Drag to aim and release to drop a planet into the jar. Two planets of the same kind merge into the next size up, from Stardust all the way to a Black Hole. Chain merges for combos. The game ends if a planet stays above the rim of the jar for too long, so keep the jar tidy and use power-ups (Pop, Shake, Upgrade) when you're stuck.

I bought something and didn't get it

Open Settings (the gear on the home screen) or the Shop and tap Restore Purchases. This restores permanent items: Remove Ads, the Starter Pack, the Supporter Bundle (which brings back every theme) and the Golden Galaxy theme bought from the App Store. Coin packs and the Power-Up Bundle are delivered when the purchase completes and can't be restored, and neither can themes bought with coins; if one didn't arrive, close and reopen the game while connected to the internet, then contact us if it's still missing.

Can I get a refund?

Purchases are processed by Apple, so refunds are handled by Apple. Request one at reportaproblem.apple.com.

Where is my progress saved?

Your progress is saved on your device. Deleting the game deletes it, and we can't recover it. Permanent purchases can always be restored with Restore Purchases. If the game is closed in the middle of a run, your jar is restored the next time you open it.

Ads and tracking

Galaxy Jar is free and shows ads. Buying Remove Ads (or the Supporter Bundle) turns off banner and between-game ads for good; videos you choose to watch for rewards stay available. You can change whether apps may track you for personalized ads in iOS Settings > Privacy & Security > Tracking. See our privacy policy for details.

Notifications

Galaxy Jar can remind you when your daily reward is ready and when you haven't played for a few days. The game has no reminder switch of its own: turn reminders on or off in iOS Settings > Notifications > Galaxy Jar.