Deep Haul
Help & Support
Need a hand with Deep Haul? Email support@greenfieldlabs.llc and tell us your device model, iOS version and what happened. The answers below cover the most common questions.
How do I play?
Tap the sea to cast. On the way down, drag left and right to steer the hook between the fish: touching one ends the descent, unless your sinker has armor left. Reaching the end of your line pays a bonus. On the way up, steer into fish to hook them until the hook is full, and stay away from jellyfish, which shake two fish loose. At the surface your catch is flung into the air: swipe across the fish to bag them before they fall back in. Spend the coins on a longer line, a bigger hook, better prices and armor, then dive deeper.
I bought something and didn't get it
Open Settings (the gear on the home screen) or the Shop and tap Restore Purchases. This restores permanent items: No Ads, the Golden Hook and the Starter Pack (its gems and boosters are a one-time bonus delivered when you buy it; a restore doesn't hand them out again). Gem packs and the Tackle Box are delivered when the purchase completes; if one didn't arrive, close and reopen the game while connected to the internet, then contact us if it's still missing. If the purchase needs Ask to Buy approval, the item arrives once it has been approved.
Purchases and Restore Purchases need a connection to the App Store. If the game says it is still checking your earlier purchases, try again a moment later.
Can I get a refund?
Purchases are processed by Apple, so refunds are handled by Apple. Request one at reportaproblem.apple.com.
Where is my progress saved?
Your progress is saved on your device. The game has no cloud save of its own, but your progress is part of your iPhone's normal backups (iCloud Backup or a backup to a computer), so restoring a backup or setting up a new iPhone from one brings it along. Deleting the game deletes it, and we can't recover it. Permanent purchases can always be restored with Restore Purchases.
A dive only counts once it reaches the results screen. If the game is closed before you collect a finished dive, its coins are paid the next time you open it. If the game is closed, or iOS shuts it down in the background, during a dive, that dive's catch and any boosters used on it are lost; everything from earlier dives is kept.
Boosters and the crew
Boosters are used one dive at a time: tap one under TAP TO CAST before you cast. Golden Bait doubles the coins of that dive, the Magnet Lure pulls fish onto the hook, and the Bumper lets you bump into two more fish on the way down. A booster you switch on shows a green tick and stays on for the dives that follow: one is used each dive until you tap it again to switch it off, you run out, or you restart the game. The booster buttons appear once you've finished three dives, or as soon as you own a booster. A button marked GET means you have none of that kind: tap it to get one for gems or by watching a video.
The fishing crew has to be hired first: open Crew on the home screen and hire it with coins. After that it earns coins while the game is closed, until its hold is full; open Crew to collect, and upgrade it to earn faster and hold more.
Ads
This version of Deep Haul shows placeholder ads only, labelled "TEST AD": they're generated on your device and don't contact any ad network or track you. Buying No Ads turns off the banner and the ads between dives; videos you choose to watch for rewards stay available. See our privacy policy for details.
Notifications
Deep Haul can remind you when your crew's hold is full, when your daily gift is waiting, and three days after you last played. Reminders are off until you ask for them: you can switch Reminders on or off at any time in Settings (the gear on the home screen), and after your fourth dive the game asks once, unless you've already used that switch. The first time you switch them on, iOS asks for permission. If you've turned notifications off for Deep Haul in iOS Settings > Notifications, turn them back on there first. A reminder due between 22:00 and 09:00 is held until 09:00.