Block Burst
Help & Support
Need a hand with Block Burst? Email support@greenfieldlabs.llc and tell us your device model, iOS version and what happened. The answers below cover the most common questions.
How do I play?
Drag a piece from the tray onto the 8x8 board. Fill a whole row or column to clear it; clearing several lines at once, or clearing again within three moves, builds a combo multiplier. The run ends when none of your three pieces fits on the board, so keep space open. Power-ups help when you're stuck: Bomb clears a 3x3 area, Shuffle swaps your pieces and Undo takes back your last move. In Journey, collect every gem (or reach the target score) to clear the level.
I bought something and didn't get it
Open Settings (the gear on the home screen) or the Shop and tap Restore Purchases. This restores permanent items such as Remove Ads and the Starter Pack. Coin packs and power-up packs are delivered when the purchase completes; if one didn't arrive, close and reopen the game while connected to the internet, then contact us if it's still missing.
Can I get a refund?
Purchases are processed by Apple, so refunds are handled by Apple. Request one at reportaproblem.apple.com.
Where is my progress saved?
Your progress is saved on your device. Deleting the game deletes it, and we can't recover it. Permanent purchases can always be restored with Restore Purchases. If the game is closed in the middle of a Classic run, your board is restored the next time you tap Continue.
Ads
This version of Block Burst shows placeholder test ads only: they're generated on your device and don't contact any ad network or track you. Buying Remove Ads turns off banner and between-game ads; videos you choose to watch for rewards stay available. See our privacy policy for details.
Notifications
Block Burst can remind you when your daily gift and free spin are ready. You can turn reminders on or off in iOS Settings > Notifications > Block Burst.