Block Blitz
Help & Support
Need a hand with Block Blitz? Email support@greenfieldlabs.llc and tell us your device model, iOS version and what happened. The answers below cover the most common questions.
How do I play?
Drag a piece from the tray onto the 8x8 board. Fill a whole row or column to clear it; clearing several lines at once, or clearing again within three moves, builds a combo. The game ends when none of your three pieces fits on the board, so keep space open. Boosters help when you're stuck: the Hammer removes one block, the Bomb clears a 3x3 area and Refresh deals new pieces. In Adventure, collect the gems or reach the target to win the level; a new Daily Challenge arrives every day.
I bought something and didn't get it
Open Settings (the gear on the home screen) or the Shop and tap Restore Purchases. This restores permanent items: No Ads, the No Ads Bundle and Premium Themes. Coins, boosters, the Starter Pack and the Piggy Bank are delivered when the purchase completes; if one didn't arrive, close and reopen the game while connected to the internet, then contact us if it's still missing.
Can I get a refund?
Purchases are processed by Apple, so refunds are handled by Apple. Request one at reportaproblem.apple.com.
Where is my progress saved?
Your progress is saved on your device. Deleting the game deletes it, and we can't recover it. Permanent purchases can always be restored with Restore Purchases. If the game is closed in the middle of a Classic game, your board is restored the next time you tap Continue.
Lives
Adventure levels use lives: you have up to 5, a failed level costs one, and one refills every 20 minutes. Classic mode and the Daily Challenge never use lives.
Ads
This version of Block Blitz shows placeholder ads only, labelled "MOCK AD": they're generated on your device and don't contact any ad network or track you. Buying No Ads turns off banner and between-game ads; videos you choose to watch for rewards stay available. See our privacy policy for details.
Notifications
Block Blitz can remind you when your free spin is ready, your lives are full or your daily streak is at risk. You can turn reminders on or off in the game's Settings or in iOS Settings > Notifications > Block Blitz.