Bedtime Survivors
Help & Support
Need a hand with Bedtime Survivors? Email support@greenfieldlabs.llc and tell us your device model, iOS or Android version and what happened. The answers below cover the most common questions.
How do I play?
Tap PLAY on the home screen, then START. Drag anywhere on the screen to move your hero (or turn on Fixed joystick in Settings); your toys attack by themselves. Pick up the glowing Dream Sparks to level up, and each time choose one of the upgrades on offer: a new toy, a treasure, or a level for something you already carry. A toy at its highest level evolves when you also carry its treasure and open a chest. Survive until the night's captain (or the room's boss) shows up, then knock it out to win the night. A night lasts about 4 to 8 minutes, and each one has three stars: win it, defeat enough nightmares, and never get knocked out.
Getting back up
Once a night, when your hero is knocked out, the Knocked out! card lets you get back up with full health: tap Get back up! to watch a video, or spend 30 gems. No thanks ends the night.
Reward videos and the Sweet Dreams Pass
Videos are always your choice: there are no ads between nights and no banners. You can watch one to get back up, to double a night's coins on the results (x2), for one extra reroll in a night, for 15 free gems in the Shop (three times a day), to open the Free Toy Chest (every 4 hours) or to double the bedtime gift (Claim x2). The reward comes only when the video is watched to the end. If you see No video right now / Try again soon!, no video was ready (often a slow connection): nothing was used up, so try again in a moment. If the game says Something went wrong with the video, so no reward this time or Videos are napping, close the game and open it again to get videos back.
The Sweet Dreams Pass is a one-time purchase that gives every one of these rewards at once, without a video. With it, the game doesn't start the ad software at all.
I bought something and didn't get it
Open Settings (the gear on the home screen) or the Shop and tap Restore Purchases. This restores the permanent items: the Starter Pack (with its Robo Pal hero), the Sweet Dreams Pass (every video reward without a video) and the Coin Doubler (double coins from every night). If you restore the Starter Pack on a device whose saved game doesn't already include it, its 300 gems and 5,000 coins are delivered again.
Gem packs are delivered when the purchase completes; if one didn't arrive, close and reopen the game while connected to the internet so it can finish the purchase, then contact us if it's still missing. If a purchase needs approval (Ask to Buy, or a Google Play payment that completes later), the item arrives once it's approved.
Can I get a refund?
Purchases are processed by Apple on iPhone and iPad and by Google on Android, so refunds are handled by them. On iPhone and iPad, request one at reportaproblem.apple.com. On Android, follow Google Play's refund steps.
Where is my progress saved?
There's no account to create with us. On iPhone and iPad, your progress is saved on your device and in your own iCloud, so your iPhones and iPads signed in to iCloud with the same Apple Account share one game. On Android, it's saved on your phone or tablet and, while you're signed in to Google Play Games, in your own Play Games Saved Games, so your Android phones and tablets signed in to the same Play Games profile share one game. Progress from each device is combined, never overwritten: you keep the nights, stars, heroes, toys and upgrades won on each, and the coins and gems earned on each. If you delete the game and install it again, or start on a new device, your progress comes back from iCloud or Play Games (give it a moment to download). Settings shows where your progress is under Cloud save: iCloud or Cloud save: Google Play Games, with Sync now. Your settings, reminders, the age answer and your Ad & data choices stay on each device.
Google Play Games signs you in by itself when the game starts, and Google shows its own banner when it does. If you aren't signed in, Settings says Not signed in: tap Sign in there, or the Google Play Games button on the Awards screen. Until you sign in, your progress stays on your device, and when you do, it's combined with the copy already in Play Games. Your Play Games nickname and player ID, the copy and your awards go only to Google, never to us. The game has no sign-out of its own: to stop using Play Games, sign out of games in your device's Settings (on most devices, Google > All services > Play Games > Sign in account; the wording varies by device). To delete the copy in Play Games, delete the game's data from your Play Games profile: in the Play Store, tap your profile picture, then Settings > General > Play Games Profile > Privacy & Settings > Delete profile & game data (see Google's help).
If iCloud is off on your iPhone or iPad, or you aren't signed in to Google Play Games on Android, your progress is only on that device: deleting the game deletes it, although a backup of your device can bring it back (an iCloud Backup or computer backup of your iPhone or iPad; on Android, depending on your settings, your Google backup, after a reinstall or on a new device). iPhone and Android don't share progress. We don't keep a copy, so we can't recover progress for you. Permanent purchases can always be restored with Restore Purchases. A night isn't saved while you play it: if the game is closed during a night, you start that night again.
How do I start over?
Open Settings, tap Reset progress and confirm with Reset, then Yes, reset. Every night, hero, upgrade, coin and gem goes back to the start (gems you bought too), along with your awards, quests and streaks, and it can't be undone. If your progress is shared through iCloud or Google Play Games, it starts over on every iPhone and iPad signed in to the same Apple Account, or every Android device signed in to the same Play Games profile, not only the one you're holding. What stays: your permanent purchases (the Starter Pack's Robo Pal, the Sweet Dreams Pass and the Coin Doubler), your settings, the age answer and your Ad & data choices. Awards that Game Center or Google Play Games already shows stay there.
Awards, Game Center and Google Play Games
The Awards button on the home screen lists 85 awards; many of them unlock toys, treasures, heroes or Dream Cards. On iPhone and iPad, if you're signed in to Game Center (iOS Settings > Game Center), the awards you earn also appear there. On Android, if you're signed in to Google Play Games, they appear in Play Games too: the Google Play Games button on the Awards screen opens them there (or the sign-in, if you aren't signed in).
Reminders
Bedtime Survivors can send friendly reminders: when the free toy chest is full again, for tomorrow's bedtime gift or the day's Daily Dream, and a hello from your hero after a few days away. There's at most one a day, only in the late afternoon (between 4 and 7 pm), never at night. After your second night won, the game asks once (Want a reminder?) before iOS (or Android 13 and later) asks for permission. Turn them on or off in Settings with Reminders (gifts, chest, Daily Dream), in iOS Settings > Notifications > Bedtime Survivors, or on Android in the game's notification settings (Settings > Apps > the game > Notifications; the wording varies by device). If turning the switch on says reminders are off, allow notifications for the game in your device's settings.
Ads, the age question and privacy
The first time you open Bedtime Survivors, it asks what year you were born (and the month, only if the year isn't enough). It's asked once on each device and can't be changed in the game, and the answer stays on your device: it's never sent to us or to the ad networks. Players under 13 get only videos that aren't based on them, never see a tracking question and send no play statistics.
Reward videos come from ironSource Ads and Unity Ads through Unity LevelPlay. We list the companies authorized to sell our ad space at greenfieldlabs.llc/app-ads.txt.
For players 13 and older, the game can send play statistics to Unity Analytics to help us find nights that are too hard and fix problems; they never include your name or your age. Outside the EEA, the UK and Switzerland, they're on unless you turn them off: open Settings and switch off Share anonymous play data. Delete my play data, in the same place, turns sharing off and asks Unity to delete the play statistics this installation of the game has sent (leave sharing off afterward so the request goes through); your game progress stays.
In the EEA, the UK and Switzerland, the game asks first. Right after the age question, the Ad & data choices card asks two questions, Ads picked for you and Anonymous play data: videos are picked for you and play statistics are sent only if you say yes, and the videos work the same either way. The card is for players who have reached their country's age of digital consent (13 to 16, depending on the country). Players 13 and over who haven't reached that age yet aren't asked and count as a no: their videos aren't picked for them and they send no play statistics, and Settings tells them at which age the choices open. To change your answers later, tap Change next to Ad & data choices in Settings; the Share anonymous play data switch there is the same answer as the second question. Your answers stay on each device.
On iPhone and iPad, players 13 and older who don't own the Sweet Dreams Pass are also asked Apple's tracking question once (in the EEA, the UK and Switzerland, only after a yes to Ads picked for you). Your answer decides whether the videos can use your advertising identifier, and you can change it at any time in iOS Settings > Privacy & Security > Tracking. Android has no tracking question: you can reset your advertising ID or turn off ad personalization in your device's Settings > Privacy > Ads (the wording varies by device), and in the EEA, the UK and Switzerland your answer to Ads picked for you applies too.
Copies of the game that don't come from the App Store, TestFlight or Google Play (such as the ones our team installs for testing), Android emulators and Google Play's test devices show the game's own test videos, labelled TEST AD · REWARDED, which load nothing. Purchases in TestFlight use Apple's test system and are never charged. On a Google Play testing track, purchases are free only for accounts we've set up as license testers; anyone else is charged as usual. See our privacy policy (also under Privacy policy in Settings) for all the details.