Flip Stack
Privacy Policy
Flip Stack: Pancake Sort (the "Game") is made by Greenfield Labs LLC ("we", "us"). This policy explains what information the Game uses, why, and the choices you have. In short: there's no account with us, we don't ask for your name or email, and we don't run our own servers. If you're signed in to iCloud (iPhone) or Google Play Games (Android), the Game keeps a copy of your progress in your own iCloud or Google account, so another device signed in to it can continue; we can't see that copy. Game Center or Google Play Games show the achievements you earn. Three things go to Unity Technologies: the Game shows ads through Unity LevelPlay and the Unity Ads network; when you tap a buy button, Unity's purchase software sends details of that purchase and of your device to Unity; and, for players 13 and over who share them, play statistics (tied to a random ID for your installation, never to your name) go to Unity Analytics so we can tune the levels. To learn which of our own ads brought players to the Game, it also reports installs, sessions, purchases and ad revenue to Singular, a measurement service. A one-time age question decides what the ads, Singular and play statistics may do: players under 13 get only ads that aren't based on them, never have their advertising identifier used and never send play statistics, and players in the EEA, the UK and Switzerland choose between personalised and non-personalised ads (which also decides whether Singular runs) and whether to share play statistics.
Information the Game keeps on your device
The Game saves two small files on your device, each with a backup copy. The first holds your progress: the level you have reached, your coins, stars and boosters (Forks, Spatulas and Shuffles), your win streak, your cafés (the items you have built and their styles), the piggy bank, the Chef's Chest, your daily treats and login streak, the daily challenge you last completed, your festival points and rewards, your Café Race (the current race, your league and your trophies) and your settings (sound, music, haptics, flavor symbols and the Spicy Kitchen switch). It also keeps a few statistics (when you first opened the Game, when you last played, levels won and pancakes served), which tips you have already seen, and whether the Game has already asked you about reminders or a rating. It keeps your answer to the age question (your year of birth, and the month only if it was needed) and, if you were asked for it, your ad choice (see Your ad choice). For play statistics it keeps whether sharing is on and whether you chose that yourself, whether this installation has shared play statistics before, a deletion request that hasn't reached Unity yet, and, until the age question is answered, the play events of your first levels (at most 150; see Play statistics). Its purchase records list the permanent items you own and the store transaction IDs (Apple's or Google Play's) of purchases that were delivered; separately, the Game remembers which purchases you started that haven't been paid yet, so that only new purchases are reported to Singular (see Measuring our ads). It keeps the achievements you've earned, and for cloud save a ledger of the coins, stars, boosters and counters each of your devices has added and spent (each device is named in it by a random code made for that installation), and whether Cloud Save is on. On Android it also keeps a code for the Google Play Games account your cloud copy is in, made on your device from your Play Games player ID, and whether a Delete Copy is still waiting to reach that account, so that Delete Copy only ever deletes the copy from that account. Finally it stores counters and timers for the ads, the free gift and the limited Starter Pack offer. The second file holds the level you are in the middle of, so that you can continue it. The Unity engine, Unity's purchase software, the ad software and Singular's software also keep some settings and data of their own on your device.
The Game uses this information to let you continue where you left off, to decide what the ad network and Singular are told and to decide whether play statistics are sent. Your age answer never leaves your device: the ad network is only told how to treat the player (see Age question), and play statistics never include it. None of these files is sent to us or anyone else (the play events waiting for the age question are sent only as described in Play statistics); the only copy that leaves the device is the cloud copy of your progress, which goes to your own iCloud or Google Play Games account (see Cloud save and achievements). Deleting the Game deletes the files from your device. On iPhone, like other app data, they are included in your device backups (iCloud Backup or a backup to your computer), so restoring a backup brings your progress back. On Android, Android may include them in your device backups, depending on your settings. We don't have a copy, so we can't recover your progress if it's lost, unless your cloud copy has it. Permanent purchases can be restored from Apple or Google Play (see below); coins and other consumable items can't, except as part of your cloud copy.
Cloud save and achievements
If your device is signed in to iCloud (iPhone) or Google Play Games (Android), the Game keeps a copy of your progress in your own account: iCloud key-value storage under your Apple Account, or Saved Games under your Google Play Games profile, so another device signed in to the same account can continue where you left off and the devices keep each other up to date. Apple and Google store it under their own privacy policies. We can't see the copy, and it never passes through any server of ours. iPhone and Android don't share a copy with each other.
The copy contains your progress: your level, coins, stars and boosters, your cafés, your purchases (the permanent items you own and the store transaction IDs of purchases that were delivered), your Café Race and festival progress, your statistics and achievements, and the random code of each of your installations that is used to add up the coins earned on several devices. It never contains your answer to the age question, your ad choice, your play statistics settings or any play events waiting to be sent, your sound, music, haptics, flavor symbols and Spicy Kitchen settings, the reminder, rating and ad counters, or a level you're in the middle of: those stay on each device.
Cloud save is on by default and you can turn it off on each device in Settings > Cloud Save. Turning it off can also delete the copy (Delete Copy), and the Game tells you once it's gone; on Android, if Google Play Games is signed out or offline at that moment, the Game deletes the copy as soon as it's signed in to that same account and online, while Cloud Save stays off on that device; it never deletes the copy of another Google account signed in on the device in the meantime. Devices that still have Cloud Save on will save their progress there again. Deleting the Game doesn't delete the cloud copy. On Android, Google Play Games' own settings can also delete the Game's data from your Play Games profile.
Achievements are earned and saved by the Game. If you're signed in to Game Center (iPhone) or Google Play Games (Android), the Game sends the achievements you earn and your progress toward them to Apple or Google, which show them in Game Center or Play Games under their own privacy policies. Google Play Games signs you in automatically and shows Google's banner when it does; you can also sign in from Settings. The Game doesn't read your Game Center or Play Games name; on Android it reads your Play Games player ID only to make the code above, which stays on your device, and nothing about your account reaches us.
Age question
On your first visit to the home screen from level 5 on (or after updating from an earlier version), the Game asks for your year of birth, and the month only when the year alone can't tell: when you turn 13 or 16 this year, or the age of digital consent where you are (see Your ad choice). The question suggests no answer and can't be skipped. It's asked once, and only the answer is kept, in the saved game on your device; it's never sent anywhere (not even in the cloud copy, so another device asks it again), can't be changed in the Game, and is asked again only if the saved game is deleted. Until it's answered, the Game doesn't start the ad software or Singular and sends no play statistics. The age is worked out again at every launch, so a player moves up a group as they get older. The Game uses it to decide what the ad network and Singular are told and whether play statistics may be sent (see Play statistics):
| Age | What changes |
|---|---|
| Under 13 | The ad network is told the player is a child (COPPA) and not to sell or share their information. It shows only ads that aren't based on the player. On Android, the ad software is told not to collect the device's advertising ID, and only ad networks certified for Google Play's Families program are used. On iPhone, the Game never asks for tracking permission. Singular measures the install without reading any advertising identifier and is told the player is under 13 (see Measuring our ads). The player isn't asked for an ad choice, is never shown Google Play's review card and never sends play statistics. |
| 13 to 15 | The ad network and Singular are told not to sell or share this player's information (CCPA). On iPhone, the Game asks once for permission to track (see Advertising); on Android, your device's ad settings apply. Play statistics are on until turned off in Settings. In the EEA, the UK and Switzerland, see Your ad choice. |
| 16 and over | On iPhone, the Game asks once for permission to track (see Advertising); on Android, your device's ad settings apply. Play statistics are on until turned off in Settings. In the EEA, the UK and Switzerland, see Your ad choice. |
Your ad choice (EEA, UK and Switzerland)
In the European Economic Area, the UK and Switzerland, ads may be personalised only with your consent. Players there who have reached their country's age of digital consent (13 to 16, depending on the country; 16 when the country isn't known) are shown a card, "Your Ad Choice", once, right after the age question (or when they reach that age). It has two equal buttons: personalised ads or non-personalised ads. You see the same number of ads either way. Your answer is kept on your device and told to the ad network as your consent (GDPR) before it starts. It also decides whether Singular measures your install: only with personalised ads (see Measuring our ads). You can change it at any time in Settings > Ad Choices: the ad network is told at once, and choosing non-personalised ads stops Singular at once. The same card has one switch, "Share Play Data", for play statistics (see Play statistics). It's off unless you turn it on, and whichever ad button you tap records it too. You can change it at any time in Settings > Share Play Data. If you choose non-personalised ads, the Game on iPhone doesn't show Apple's tracking prompt. Players there who are 13 or older but below their country's age of digital consent aren't asked, get non-personalised ads and send no play statistics until they reach that age; players under 13 get non-personalised ads everywhere and never send play statistics (see Age question). Players who answered the card before it had the play statistics switch send none unless they turn on Settings > Share Play Data.
Where you are, for this purpose, is worked out on your device at every launch: on iPhone from your App Store country, and on Android from your device's region setting and the countries of your SIM card and mobile network, which needs no permission. If any of them points to the EEA, the UK or Switzerland, or none of them can tell, the Game treats you as being there. The Game doesn't use your device's location services, and nothing is sent anywhere for this.
Advertising
The Game shows ads through Unity LevelPlay, a mediation service from Unity Technologies (formerly ironSource), with ads from the Unity Ads network. There are two kinds of ads. Rewarded ads are always your choice: you tap to watch one for a revive, a booster, double coins or a doubled daily treat. An ad between levels can appear only after a level you win, once you have reached level 8, and at most once every 90 seconds; never during a level or after a loss. There are no banner ads during play. Buying No Ads turns off the ads between levels; the optional rewarded ads stay available. The Game starts the ad software only after the age question has been answered (and, where they're asked, the ad choice and, on iPhone, the tracking question below), so the ad network knows how to treat the player from its first request. Singular, which measures our own ads in other apps, starts at the same moment (see Measuring our ads).
To show and measure ads and to prevent fraud, Unity LevelPlay and Unity Ads receive, through their software built into the Game: your IP address and the approximate location they work out from it; device and app information (such as device model, operating system, language, screen and app version); diagnostics; how you interact with ads; and, where allowed, your device's advertising identifier: on iPhone the IDFA, only if you allow tracking, and on Android the Google advertising ID, except for players under 13. Unity Ads may also receive information about in-app purchases. Unity uses this information to serve and measure ads, to personalise them where that's allowed, and to prevent fraud, under Unity's privacy policy (which covers Unity Ads and Unity LevelPlay). Players under 13 are flagged as children and their advertising identifier isn't used (see Age question).
On iPhone, players 13 and over are asked once, with Apple's App Tracking Transparency prompt before ads start, whether ads may use their advertising identifier (IDFA) to track them across other companies' apps and websites, which also lets Singular use it to tell us which ad brought them to the Game. The prompt isn't shown to players who get non-personalised ads in the EEA, the UK or Switzerland. The ad software and Singular get the IDFA only if you allow it; if you don't, ads aren't personalised with it and Singular doesn't receive it. You can change your answer at any time in iOS Settings > Privacy & Security > Tracking. On Android, you can reset or delete your advertising ID, or opt out of ad personalisation, in your device's Settings > Privacy > Ads (the wording varies by device).
Test versions that we give to testers through TestFlight or a Google Play testing track usually show the Game's own placeholder ads instead (a final release candidate shows real ads), and so do devices our team marks as its own. Placeholder ads are labelled "AD (MOCK)" or "REWARDED AD (MOCK)". They're drawn on your device, load nothing from the internet, open nothing when tapped and send no information anywhere; with them, the Game doesn't start the ad software or Singular, or show the tracking prompt.
We list the companies authorized to sell ad space in our games in our app-ads.txt file, at greenfieldlabs.llc/app-ads.txt. It helps advertisers check that the ads they buy really appear in our games; it contains no information about you.
Measuring our ads (Singular)
We advertise the Game in other apps, for example through Unity Ads. To learn which of those ads brought players to the Game, and to pay only for the installs our ads really brought, the Game uses Singular, an attribution service from Singular Labs, Inc. Singular's software in the Game reports the install, each time the Game is opened (a session), each purchase you pay for and the revenue from the ads you see in the Game, and matches them with the ads that were shown or tapped. It then tells the ad network that ran the ad (for example Unity Ads) which installs, purchases and ad revenue its ads brought, and it tells us the totals. On iPhone, Singular also uses Apple's SKAdNetwork, which measures ads without identifying you. Singular doesn't show ads, and the Game doesn't use it to pick the ads you see: which ads play, how often, and what anything costs never depend on it.
Singular starts at the same moment as the ads: after the age question and, where they're asked, the Your Ad Choice card and, on iPhone, the tracking question. It receives your IP address and the approximate location (your country) it works out from it; device and app information (such as device model, operating system, language and region setting, screen and app version, and how the Game was installed); device and installation identifiers (on iPhone, the identifier for vendor, IDFV; on Android, the Android ID and Google's app set ID, and the install referrer that Google Play keeps for the Game); when the Game was installed and opened; for each purchase you pay for, the product, its price and currency and the store receipt, which Singular checks with Apple or Google to count only real purchases (restored purchases aren't reported); and, for each ad you see in the Game, the revenue it earned and which ad network showed it. Where allowed, it also receives the advertising identifier: on iPhone only if you allow tracking (see Advertising), on Android unless you've deleted it or turned it off in your device's settings, and never for players under 13.
| Player | Singular |
|---|---|
| Before the age question is answered | Doesn't start; nothing is sent to it. |
| Under 13 | Measures the install without reading any advertising identifier, and is told the player is under 13 and not to sell or share their information. |
| 13 to 15 | Runs, and is told not to sell or share the player's information (CCPA). |
| 16 and over | Runs. |
| EEA, UK and Switzerland | Runs only after you choose personalised ads on the Your Ad Choice card, from your country's age of digital consent. With non-personalised ads, with no answer yet, or below that age, it doesn't start and nothing is sent to it. |
Singular never receives your name or contact details, your age answer, your saved game or your play statistics. Choosing non-personalised ads in Settings > Ad Choices stops Singular at once, also at later launches, until you choose personalised ads again. Test versions with placeholder ads and our team's own devices don't run Singular. Singular handles this information for us as our service provider, under its agreement with us and its privacy policy. The ad networks use what Singular tells them about their own ads under their own privacy policies (for Unity Ads, Unity's privacy policy).
In-app purchases
Purchases are processed by Apple through the App Store on iPhone, and by Google through Google Play Billing on Android. We never see or store your payment details. The Game talks to the store through Unity's in-app purchasing software (Unity IAP). Every time you open the Game it connects to the store to load current prices and to check for purchases that are still waiting to be delivered. When you buy something, the store confirms the purchase and the Game records it on your device. Purchases are checked on your device; we have no server that sees them. Purchases you pay for are also reported to Singular, which checks their receipts with the store (see Measuring our ads). Purchases that wait for approval (Ask to Buy, or a payment that completes later on Google Play) arrive once they're approved.
The Game has no subscriptions. Two items are permanent: No Ads and the Starter Pack. On iPhone they can be restored on any device signed in to the same Apple Account, with the "Restore Purchases" button in Settings or the Shop. On Android, Google Play gives them back automatically on any device signed in to the same Google account, and the Restore Purchases button works there too. When the Starter Pack comes back on a fresh install, its coins and boosters come back too, once. Everything else is consumable, is delivered once and can't be restored by the store: the four coin packs (1,000, 3,000, 7,000 and 16,000 Coins) and Break Piggy Bank. Coins and boosters you bought are part of your progress, so they come back with your cloud copy on a device that uses the same iCloud or Google Play Games account (see Cloud save and achievements). The Starter Pack's coins and boosters count once, even when it comes back on several devices.
Purchase information sent to Unity
Unity IAP is made by Unity Technologies. It sends a report to Unity's servers at each step of a purchase: when you tap a buy button (even if you then cancel), when the App Store or Google Play reports the purchase as paid, cancelled or failed (with the reason), and when the Game delivers the item. A purchase waiting for Ask to Buy approval isn't reported while it waits; once approved, it's reported when the Game picks it up, like any other purchase that completes later.
Each report includes the item (its store ID, name, description, price, currency and quantity); the Game's bundle ID (its package name on Android), version and install date and the versions of Unity and Unity IAP; and random IDs that Unity IAP creates for each report and purchase attempt. If you share play statistics (see Play statistics), Unity's software for them runs, and then each report also includes the random installation ID that software uses for this installation of the Game (the same ID as in your play statistics) and our Unity project and environment IDs; while it runs, Unity IAP also asks Unity's servers once per launch which settings apply to the Game, sending our project ID, that installation ID, the platform and the versions of the Game, Unity and Unity IAP. Once started, that software runs until the Game is closed. It doesn't run before the age question is answered, for players under 13, or for players who don't share play statistics, so their reports don't include that ID. The one exception is a device that shared before and is passing on a request to delete its play statistics (see Play statistics): there it starts with sharing off, at each launch until Unity has the request. On iPhone, reports for completed purchases also include Apple's transaction details (transaction IDs, the signed App Store transaction, the app's receipt and whether the item was bought or shared through Family Sharing), and every report includes your device's identifier for vendor (IDFV), an ID that iOS gives to apps from the same developer on your device and that is not the advertising identifier, and your device model, iOS version, language and preferred languages and regions, when the device was last started and its total storage size. On Android, reports for completed purchases include Google Play's purchase details instead (the purchase record Google Play returns, with its order ID and purchase token, and Google Play's signature for it), and every report includes your device model, Android version, language and preferred languages, when the device was last started, its storage size and whether the Game was installed from a store; apart from the installation ID above, when it's included, no identifier for your device. As with any internet connection, Unity's servers also see your IP address. The reports don't include your name, email address, payment details or advertising identifier: Unity IAP contains code that could add the advertising identifier, but only if a Unity consent setting is turned on, and the Game never turns it on.
Simply playing the Game or browsing the Shop sends no purchase reports. The Game is linked to our project at Unity (for play statistics), but we don't use these reports, and we can't look them up for a particular person. There's no setting in the Game to turn them off; if you don't want Unity to receive them, don't start purchases in the Game. Separately, while you share play statistics, Unity's purchase software also records each completed purchase (the product, its price and currency, the store's transaction ID and receipt) and each failed purchase (the product and the reason) in our play statistics (see Play statistics); turning sharing off stops that. Unity's use of this information is covered by Unity's privacy policy.
Play statistics (Unity Analytics)
To find levels that are too hard, balance the Game and fix errors, the Game sends play events to Unity Analytics, a service of Unity Technologies that processes them for us (see Who is responsible). They never include your name or contact details, but they aren't anonymous: they're pseudonymous, tied to a random ID for your installation of the Game (and a device identifier, below), not to you by name. The Game calls them play statistics. Whether they're sent depends on your age and where you are:
| Player | Play statistics |
|---|---|
| Before the age question is answered | Nothing is sent. The play events of your first levels wait in the saved game on your device (at most 150) until the answer. |
| Under 13 | Never sent. The waiting events are deleted for good when the age is answered, and Settings shows no play statistics switch. Outside the EEA, the UK and Switzerland, sharing starts on the player's 13th birthday (as worked out from the age answer), unless it's then turned off in Settings > Share Play Data. |
| 13 and over, outside the EEA, the UK and Switzerland | On by default. Turn it off at any time in Settings > Share Play Data. |
| 13 and over in the EEA, the UK and Switzerland who have reached their country's age of digital consent | Sent only if you turn on "Share Play Data" on the Your Ad Choice card (it's off unless you do) or in Settings. Turn it off again at any time. |
| 13 and over there, but younger than that age | Never sent until they reach it (see Your ad choice). |
When the age answer allows sharing, the events that waited are sent once, in order, with how many seconds ago each one happened, followed by a short summary (how many there were, how many didn't fit, how old the oldest was). When it doesn't, they're deleted from your device. Turning sharing off stops it at once: nothing recorded after that is sent.
The events describe what happens in the Game: at the start of each session, the app version and build, the platform, the kind of installation (for example from the App Store or Google Play, or a test version), the Game's language, the levels you've beaten and won, your coin and star balances, the days since you first opened the Game and since you last played, your login streak and whether you own No Ads; levels started, won and lost (the level, the mode, the difficulty, turns, pancakes served, the goal, revives and the coins won); revives (ad or coins, the price, the Spicy heat); boosters used and bought; the Shop's purchases (the product and whether it went through, not your payment details); which ad placements were shown and whether a reward was earned; daily treats, the Chef's Chest, the free gift, tutorial steps, festival milestones, café items built and restyled, stars earned, the Café Race (its ID, your wins and place, your league), Rush Orders, a language change, and when a level got friendlier batches after a few losses.
To find and fix problems, the Game also sends short error reports when an error happens while you play and share play statistics. An error report holds the error message with file and folder paths, long IDs and all numbers removed (at most 120 characters), the name of the function where it happened (without file names or line numbers), the screen you were on, the build and the kind of installation, and a code made from the cleaned-up message and the top few function names that groups identical errors. Each error is reported once per launch, at most ten per launch; nothing else from the Game's logs is sent.
The events never include your name, your age answer or age group, your year or month of birth, your region or country, any device or advertising identifier, or anything you type.
Unity's software adds its own information: a random installation ID (created on your device, and the same for every event from that installation), the device model, operating system, processor and graphics chip, memory, screen, language and region setting, app version, and when sessions start and end. It also includes a device identifier: on iPhone, the identifier for vendor (IDFV), which is the same for all of our apps on that device; on Android, an identifier Unity's engine derives from the device's Android ID. Never the advertising identifier: the Game tells Unity's software that it may not be used. Unity also receives your IP address when the Game sends play statistics, and works out your country from it. Unity keeps this data for 13 months by default. We use it only to run and improve the Game, never for advertising, and we don't combine it with what the ad networks or Singular collect. Unity's own crash reporting, performance reporting and engine diagnostics stay switched off. Unity's software for play statistics starts only on a device that shares them, or that is passing on a request to delete them (below); before the age question is answered, for players under 13 and for players who don't share, it doesn't run at all.
To delete your play statistics, tap "Delete Play Data" in Settings. It's there for every player 13 and over who may share (in the EEA, the UK and Switzerland, from their country's age of digital consent), and on any device that has shared before, even when sharing is off. After you confirm, the Game turns sharing off, deletes any events still waiting on your device and asks Unity to delete the play statistics tied to this installation's ID; your progress stays. You'll see "Deletion requested. Sharing is off." If Unity's software isn't running, the Game starts it, with sharing off, to pass the request on (and, while the software keeps sending the request, at later launches too); if it can't be reached at that moment, the Game keeps the request and passes it on the next time the software starts, and Unity's software keeps sending it, across launches if needed, until Unity has it, as long as you keep the Game installed. Turning sharing back on before the request has reached Unity cancels it. Unity then deletes the data from its servers. On a device that has never shared play statistics, nothing has reached Unity, so the Game only deletes the events waiting on the device and sends nothing. The request covers this installation of the Game: if you deleted and reinstalled it, data sent by the earlier installation has a different ID (contact us and we'll help).
If you've turned on Share With App Developers (iOS Settings > Privacy & Security > Analytics & Improvements), Apple shares crash reports and app usage statistics with us in a form that doesn't identify you. You can turn this off at any time. On Android, if you've chosen to share usage and diagnostics data with Google, Google Play shares crash and performance statistics for the Game (Android vitals) with us; they don't tell us who you are.
Reminders and other device features
The Game can remind you of things that are waiting, for example that your daily treats or your free gift are ready, or that a festival or a Café Race is about to end. Reminders are scheduled on your device by the Game itself: no server is involved, and nothing is sent to us or to a notification service. The Game asks first ("Stay in the Loop?"), once you've played a few levels (after you claim your daily treats, or on a visit to the home screen), and only if you say yes does your device ask for permission: iOS, and Android 13 and later. Android 12 and earlier don't ask apps for this permission, so there your answer in the Game decides: if you say "Not now", the Game schedules no reminders. You can turn reminders off at any time in iOS Settings > Notifications, or in the Game's notification settings on Android.
Apart from reminders and, on iPhone, Apple's tracking question (see Advertising), the Game asks for no permission: it doesn't use your camera, photos, microphone, location, contacts or Bluetooth. It uses your device's vibration (haptics), which you can switch off with the Haptics setting; on Android, the vibration permission is granted on install without a prompt and is used only for haptics. Daily treats, the daily challenge, the festival and the Café Race use your device's date and time. The other chefs in the Café Race are part of the Game and run on your device; they aren't other players, and no information about you is shared with anyone. After some wins the Game may ask iOS to show Apple's rating prompt; that prompt belongs to Apple, and what you enter there goes to Apple. On Android, after some wins, players 13 and over may be shown Google Play's in-app review card instead; Google decides whether it appears, and your review goes to Google Play, not to us. The Privacy and Help links in Settings (and, on iPhone, Terms) open in your browser. Terms is Apple's standard license agreement for apps (EULA).
Other companies involved
Unity Technologies makes the engine the Game is built with, Unity Analytics, the Unity IAP software, Unity LevelPlay and Unity Ads. It receives the play statistics, the purchase reports and the ad information described above, and processes the play statistics for us under its Data Processing Addendum (see Who is responsible); the engine's own analytics, crash reporting and diagnostics are switched off. Apple processes purchases and restores on iPhone, delivers TestFlight builds and, if you've opted in, shares crash reports and usage statistics with us. Google processes purchases on Android through Google Play, shows Google Play's review card, delivers Google Play test versions and, if you've opted in, shares crash and performance statistics with us. Singular Labs, Inc. provides Singular, which measures which of our ads brought players to the Game (see Measuring our ads). Each handles information under its own privacy policy: Unity, Singular, Apple, Google. Unity and Singular may process information in the United States and other countries (see Transfers outside Europe). Apple also keeps the cloud copy in iCloud and shows achievements in Game Center, and Google keeps it in Google Play Games' Saved Games and shows achievements in Play Games, for the players signed in to them. Apart from Singular and the Google Play libraries that Android needs for purchases, the review card, Google Play Games, the install referrer and the advertising ID, the Game includes no other company's analytics, advertising or attribution software.
What we don't do
| We don't | Details |
|---|---|
| Ask for your name, email, contacts, photos or precise location | There's no account with us. On Android, Google Play Games (Google's service) signs you in by itself or from Settings; on iPhone, Game Center and iCloud use the Apple Account already on the device. The only permissions the Game asks for are the optional one for reminders and, on iPhone, Apple's tracking permission for players 13 and over. Testing a pre-release version is the exception (see Beta testing). |
| Run our own servers | Your saved game stays on your device and, if you use it, in your own iCloud or Google Play Games account. The Game talks only to Unity's services (play statistics, purchase reports and ads), Singular, Apple's or Google's store, and Apple's or Google's iCloud, Game Center and Play Games. |
| Send your age anywhere | It stays in your saved game, on your device; it's never part of play statistics or of the cloud copy. The ad network and Singular are only told whether to treat the player as a child or as under 16 and, in the EEA, the UK and Switzerland, your ad choice. |
| Use the advertising identifier of players under 13, or collect their play statistics | They're flagged as children to the ad network and to Singular, which doesn't read their advertising identifier; they're never asked for tracking, on Android the ad software is told not to collect the advertising ID, and nothing is ever sent to Unity Analytics for them. |
| Sell your personal information, or use play statistics for ads | We don't sell it. Play statistics are used only to run and improve the Game. Singular tells the ad network that ran one of our ads only which installs, purchases and ad revenue that ad brought. Players under 16 are flagged so the ad network and Singular don't sell or share their information either. |
Beta testing
If you test a pre-release version through Apple TestFlight or a Google Play testing track, Apple or Google shares limited information with us, such as your name or email address (as entered in your invitation), device and app version, crash reports and any feedback (and, on TestFlight, screenshots) you choose to send. We use it only to improve the Game. See TestFlight & Privacy. Test versions otherwise work as described in this policy, except that most of them show placeholder ads and don't run Singular (see Advertising). Purchases use the stores' test systems and you aren't charged, but they still send the purchase reports described above to Unity. Test versions send play statistics like the released Game, to a separate test area of our Unity project, so they don't mix with players' statistics.
Children
The Game is a general-audience puzzle game. It isn't in the App Store's Kids category or Google Play's Families program and is not directed to children under 13, but younger children may play it too. That's why it asks every player's age once, before any ads or play statistics start (see Age question), and protects players under 13: the ad network is told they're children and not to sell or share their information, shows them only ads that aren't based on them and doesn't get their advertising identifier; Singular measures their install without any advertising identifier and is told they're under 13 (see Measuring our ads); the Game never asks them for tracking permission, never shows them Google Play's review card and never sends play statistics for them: the events of their first levels are deleted from the device when the age is answered. We don't knowingly collect personal information from children, and apart from the age question, whose answer stays on the device, the Game asks no one for personal information. Like any other purchase, a purchase started on a child's device sends the Unity purchase reports described above. Parents can block or approve purchases with Apple's Screen Time and Ask to Buy, or Google Play's parental controls. Cloud save, Game Center and Google Play Games are Apple's and Google's services in the player's own account, used under their rules for children's accounts; nothing from them reaches us, and the age answer is never part of the cloud copy, so each device asks it. If you believe a child's information has been collected in a way this policy doesn't describe, contact us and we'll help, including with a request to Unity or Singular.
Who is responsible
Greenfield Labs LLC is responsible for the information this policy describes that the Game handles for us (under the GDPR, we're its "controller"). You can reach us at support@greenfieldlabs.llc. Unity processes play statistics for us, as our processor under Unity's Data Processing Addendum. Singular measures installs, purchases and ad revenue for us as our processor (service provider), under its agreement with us. The ad network handles what its software collects under its own privacy policy (see Advertising), Unity handles its purchase reports under its own (see Purchase information sent to Unity), and Apple and Google do the same for their stores.
In the EEA, the UK and Switzerland, we send play statistics to Unity Analytics, Singular measures your install, and the ad network may personalise ads, only with your consent: your answers on the Your Ad Choice card (or the Share Play Data switch in Settings, for play statistics) and, on iPhone, Apple's tracking prompt. You can withdraw it at any time in Settings (and in iOS Settings for tracking). That stops further collection but doesn't undo what was already sent; Delete Play Data does that for play statistics. Saving your game, keeping your settings and delivering what you buy happen on your device and through Apple or Google, to provide the Game you asked for. If you email us, we use your message and address only to answer you.
You don't have to give us any information to play. The age answer is required, but it stays on your device. Play statistics, personalised ads and, in the EEA, the UK and Switzerland, Singular's measurement are optional.
Transfers outside Europe
Unity and Singular may process information in the United States and other countries outside Europe, where data protection laws may differ from yours. For play statistics, Unity's Data Processing Addendum includes the European Commission's Standard Contractual Clauses, with the UK's addendum and the changes needed for Switzerland, for transfers out of the EEA, the UK and Switzerland. Unity's privacy policy for game players, which covers Unity Ads and Unity LevelPlay, says Unity uses Standard Contractual Clauses for transfers of personal data from the EEA and the UK to countries without an adequacy decision. Singular protects transfers of personal data out of the EEA, the UK and Switzerland under its data processing terms with us and its privacy policy. Apple and Google explain their own transfers in their privacy policies.
Your rights
Depending on where you live (for example under the GDPR in the EEA and UK, or the CCPA in California), you may have rights to access, correct or delete personal information about you, to get a copy of it, to object to or limit its use, to opt out of its sale or sharing, and to complain to your local data protection authority.
Much of this you can do in the Game: Settings > Share Play Data turns play statistics off (withdrawing your consent where it was needed), and Settings > Delete Play Data asks Unity to delete the play statistics from your device (see Play statistics). Settings > Cloud Save turns cloud save off on a device, and Delete Copy also removes the cloud copy from your iCloud or Google Play Games account (on Android as soon as you're signed in to that account and online); on Android, Google Play Games' own settings can delete the Game's data from your Play Games profile too. There's no account with us, and the Game doesn't show its installation ID, so if you ask by email we may not be able to find the play statistics from your device: Delete Play Data is the surest way to delete them. You can delete the Game's saved data, including your age answer, your choices and any play events still waiting, by deleting the Game (and any device backups that contain it). If you were asked for your ad choice, you can change it at any time in Settings > Ad Choices. For information the ad network holds, you can reset or delete your advertising identifier (see Advertising) and make requests to Unity as described in its privacy policy, which also describes the Data Privacy icon in Unity's ads, where you can see the data linked to your device, opt out of further collection and ask for it to be deleted. To stop Singular, choose non-personalised ads in Settings > Ad Choices if you're in the EEA, the UK or Switzerland; elsewhere, turn off tracking on iPhone (iOS Settings > Privacy & Security > Tracking) or delete your advertising ID on Android, so it gets no advertising identifier. For a copy or deletion of the measurement data from your device, email us and we'll handle the request with Singular; there's no account, and the Game doesn't show the device identifiers Singular knows your device by, so tell us your device model and roughly when you installed the Game, and we'll do what we can. For the purchase reports Unity receives, contact Unity as described in its privacy policy; we can't look them up for a particular person or delete them ourselves. For any other request about play statistics, such as a copy of them, email us and we'll handle it with Unity. The only other personal information we may hold is what you send us by email, which we use only to reply, and what Apple or Google shares if you're a tester. Apple and Google handle requests about your purchase history. We're happy to help with any request: contact us at the address below.
Changes
If this policy changes, we'll update this page and its effective date, before any version of the Game that collects information in a new way is released.
Contact
Questions or requests: support@greenfieldlabs.llc