Dice Spire
Help & Support
Need a hand with Dice Spire? Email support@greenfieldlabs.llc and tell us your device model, iOS version and what happened. The answers below cover the most common questions.
How do I play?
Each turn you roll five dice. Tap the dice you want to keep to hold them, then reroll the rest. Rerolls come from one pool that has to last all three fights of a floor, so save some for the boss. Attack with the best combo on the table (a pair, a straight, a full house, five of a kind): damage is Power x Mult, and the score panel shows what the attack will deal before you make it. Beat the monster before you run out of turns. The gold it pays buys relics that change the rules, scrolls that level up a combo and gems to forge onto the faces of your dice. The third fight of every floor is a boss with a rule of its own and guard bars: one attack breaks one bar at most, so a boss takes at least two good hits. Climb eight floors to beat the Spire.
The rules are also in the game: tap How to Play in Settings (the gear on the Home screen) or in the pause menu of a climb. Until your first victory the shop estimates what its offers are worth and can mark one with a GOOD PICK ribbon; the Shop Hints switch in the same two places turns these hints on or off.
I bought something and didn't get it
Open Settings (the gear on the Home screen) or the Store and tap Restore Purchases. This restores permanent items: No Ads, the Lucky Charm and the Starter Pack with its Solid Gold dice (the pack's 400 gems are a one-time bonus delivered when you buy it; a restore doesn't hand them out again). Gem packs are delivered when the purchase completes; if one didn't arrive, close and reopen the game while connected to the internet, then contact us if it's still missing. If the purchase needs Ask to Buy approval, the item arrives once it has been approved.
Purchases and Restore Purchases need a connection to the App Store. If the Store says "Can't reach the App Store" (its price buttons then read Unavailable), check your connection and tap Retry there; the game also tries again by itself and whenever you return to it. If the game says it is checking your earlier purchases, try again a moment later.
Can I get a refund?
Purchases are processed by Apple, so refunds are handled by Apple. Request one at reportaproblem.apple.com.
Where is my progress saved?
Your progress is saved on your device. The game has no cloud save of its own, but your progress is part of your iPhone's normal backups (iCloud Backup or a backup to a computer), so restoring a backup or setting up a new iPhone from one brings it along. Deleting the game deletes it, and we can't recover it. Permanent purchases can always be restored with Restore Purchases.
A climb is saved as you play: within a few seconds of every move, and at once when you leave the game. If the game is closed, or iOS shuts it down in the background, Continue on the Home screen picks the climb up where it was, in a fight or in the shop. Only one climb can be in progress at a time: finish or abandon it before you start another one or the Daily Climb.
Gems, the second chance and the Daily Climb
Gems are earned by playing (floors cleared, victories, level-ups, missions, awards and the daily gift), for an optional video in the Store, or bought there. They pay for dice skins and table felts, early access to a dice set, two optional boosts when you start a climb, and a second chance. When you run out of turns, the game offers a second chance once per climb, with more turns and rerolls: for a video or for gems, or free if you own the Lucky Charm. The Lucky Charm also adds 50% to the gems of every climb, and with it the floor's free shop restock needs no video.
The Daily Climb opens after your first climb. It is one climb a day with the same dice and monsters for everyone, pays double gems and allows no boosts; you get one try, and one more for a video. The daily gift is a seven-day calendar that starts over if you miss a day. Both follow the date on your device.
Ads
This version of Dice Spire shows placeholder ads only, labelled "TEST AD": they're generated on your device and don't contact any ad network or track you. Buying No Ads turns off the banner and the full-screen ads at breaks in play, and the floor's free shop restock no longer needs a video; other videos you choose to watch for rewards stay available. See our privacy policy for details.
Notifications
Dice Spire can remind you when your daily gift is waiting, when a new Daily Climb is open, and three days after you last opened the game. Reminders are off until you ask for them: you can switch Reminders on or off at any time in Settings (the gear on the Home screen), and once you've finished two climbs the game asks once, unless you've already used that switch. The first time you switch them on, iOS asks for permission. If you've turned notifications off for Dice Spire in iOS Settings > Notifications, turn them back on there first.